Cancellation & Refund Policy

At celestialbattles, we aim to provide a seamless experience for our users. We understand that certain situations might require a cancellation or refund. This policy explains how cancellations and refunds are processed on our platform.

1. User-Initiated Cancellations

Cancellations initiated by users are subject to the following conditions:

• Before Contest Starts: Users can cancel their entry before the contest begins, provided the cancellation window on the contest page is still open. Cancellations within this window result in a full refund to your account.
• After Contest Starts: Once the contest has started, cancellations are not permitted, and entry fees become non-refundable due to the real-time nature of the events.

2. Cancellations by celestialbattles

Contests may be canceled by celestialbattles in the following situations:

• Insufficient Participation: If a contest does not reach the required number of participants, it may be canceled. In this case, all participants receive a full refund.
• Technical Issues: If technical difficulties or unforeseen circumstances cause a contest to be canceled, all affected participants will be refunded in full.
• Violation of Rules: If a contest is canceled due to rule violations or breaches of our Fair Play Guidelines, refunds may be withheld from users responsible for these violations.

3. Refund Policy

Refunds will be issued under the following circumstances:

• The contest was canceled by celestialbattles.
• The user canceled their entry before the contest began.
• An error occurred during billing or payment processing.

Refund Process: Refunds are credited to your celestialbattles account balance, which can be used for future contests or withdrawn according to our withdrawal policy.

Non-Refundable Cases:

• Disqualification resulting from rule violations.
• Losses due to player performance in contests.
• Requests made after the contest has started or ended.

4. Account Balance Withdrawals

Users may request to withdraw their account balance, subject to the following conditions:

• Minimum Threshold: Withdrawals are allowed only if the balance meets the minimum withdrawal requirement.
• Processing Time: Withdrawal requests are typically processed within 3-5 business days.
• Fees: A processing fee may apply to withdrawals, and it will be displayed during the withdrawal process.

5. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please follow these steps:

• Contact our support team at [email protected].
• Provide your account details, contest information, and the reason for your request.
• Our team will review your request and respond within 24-48 hours.

6. Policy Updates

celestialbattles reserves the right to update this policy as needed. Changes will be posted here, and we recommend reviewing this policy periodically to stay informed of any updates.

7. Contact Us

If you have any questions or concerns about this Cancellation & Refund Policy, please reach out to us at [email protected].